Warranty

Due to our high quality standards, we offer a 2-year warranty on all herlitz Schoolbags.

Warranty conditions for herlitz Schoolbags

The Pelikan Vertriebsgesellschaft mbH & Co. KG, Werftstrasse 9, 30163 Hannover, Germany (“Pelikan “) ensures an extended manufacturer’s warranty of 2 years from the purchase date for herlitz Schoolbags as per the following conditions.

Pelikan assures that herlitz Schoolbags will be free from material- and production defects for the period of 2 years from the date of purchase. This warranty is valid throughout the territory of the European Union and Switzerland.

Within the warranty period, Pelikan eliminates all the defects of the herlitz Schoolbags caused due to material and production free of cost, at its own discretion through repair or replacement by an equivalent product. Replaced products are passed into the property of Pelikan.

Any defects due to improper use, normal wear, the effect of chemicals, extreme temperatures, accidents and manipulations or repairs by the customer or any third party are excluded from the warranty. Also excluded from the warranty are accessories such as sport bags, sport sacs, pencil cases including filling items, pencil pouches, file boxes and lunch boxes.

Please send the defective product inclusive of proof of purchase with an explanation of the defect to the below-mentioned address relevant to your residence. In case of residence in an EU country that is not expressly listed, please contact Pelikan Germany. The shipment is made at your own cost and risk.

The warranty period is not extended or renewed by the fulfilment of warranty services.

Naturally besides this warranty you are entitled to the legal rights, which are not restricted by this warranty.

Contact addresses

GermanyAustriaBelgium, Netherlands, Luxembourg & FranceBulgaria

Pelikan Vertriebsgesellschaft mbH & Co. KG
Endverbraucherservice
Straße der Einheit 142-148
14612 Falkensee
Germany

Phone +49 (0) 3322 26-0
email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Pelikan Austria
Gesellschaft mbH
Dr.
Kraitschekgasse 7-9
A-2486 Pottendorf
Austria

Phone +43 (0) 2236 44 000 44
Fax +43 (0) 2236 44 200 

Pelikan N.V./S.A.
Stationsstraat 43
B-1702 Groot-Bijgaarden

Phone +32 (0) 2 481 87 00
Fax +32 (0) 2 481 87 19
email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Herlitz Bulgaria EOOD

10, Poruchik Nedelcho Bonchev str
1528 SOFIA
Bulgaria

Phone +359 (0) 2 973 20 20
Fax +359 (0) 2 973 21 51
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

HungaryItalyPolandRomania

Herlitz Hungária Kft.
Campona u. 1 (Harbor Park)
1225 BUDAPEST
Hungaria

Phone +36 (0) 1 305-2000
Fax +36 (0) 1 305-2035
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Pelikan Italia S.p.A.
Via Antonio Cechov 48
20151 Milano

Phone +39 (02) 39016 1
Fax +39 (02) 39016 365
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Herlitz Sp. z o.o.
Baranowo k. Poznania
ul. Szamotulska 2
62-081 Przeźmierowo


Phone +48 (0) 61 650 11 00
Fax +48 (0) 61 650 11 99
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Herlitz Romania SRL

tr. Depozitelor nr. 22
540240 Tg-Mures

Phone +40 (0) 265 253 722
Fax +40 (0) 265 253 582
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

SlovakiaSwitzerlandCzech RepublicGreece

HERLITZ, spol. s r.o.
Bucharova 1281/2
158 00 Praha 5 – Stodůlky

Phone +420 606 637 460
Fax +420 296 544 444
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Pelikan (Schweiz) AG
Chaltenbodenstraße 8
8834 Schindellegi
Schweiz

Phone +41 (0) 44 786 70 20
Fax +41 (0) 44 786 70 21
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

HERLITZ, spol. s r.o.
Bucharova 1281/2
158 00 Praha 5 – Stodůlky

Phone +420 606 637 460
Fax +420 296 544 444
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Pelikan Ελλάς Ε.Π.Ε.
8ο χλμ Λ. Βάρης Κορωπίου
19400 Κορωπί

Phone +30 210 6625129
Fax +30 210 6626232
email: This email address is being protected from spambots. You need JavaScript enabled to view it.